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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 問題の修正
B) 問題の特定
C) 問題の分類
D) 解決策を検討中

2. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) 契約の基礎となる
B) サービス契約
C) サービス レベル アグリーメント (SLA)
D) 運用レベルの契約

3. 以下の記述のうち、サプライヤー管理手順の目的ではないものはどれですか?

A) サプライヤーがサービスプロバイダーに対する義務を理解していること
B) すべての当事者間の商取引が記録されていること
C) すべてのサプライヤーのパフォーマンスに関する情報を観察し、それに基づいて行動できること
D) サプライヤーが提供されるサービスの一部をサービスプロバイダーに再委託できないことが明確であること

4. インシデントの緊急性とは何を意味しますか?

A) IT サービスがインシデントを解決するのに必要な時間
B) インシデントを処理する際のインシデントの相対的な重要性
C) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
D) インシデントの解決が遅延を許容する度合い

5. スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A) 従業員ごとのすべての個人情報の概要
B) 各個人の時系列のトレーニング記録
C) 各従業員の今後のすべてのトレーニング コースの記録
D) 能力に適合するすべての可能なトレーニング モジュールの概要

Solutions: