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HP LaserJet Solutions Sample Questions:

1. In order to access the printer's Embedded Web Server, which printer data must be entered into the address line of a Web browser?

A) Name
B) Ip address
C) Mac address
D) Serial number

2. You have completed a repair on a LaserJet printer and want to confirm printer functionality by running a test print. Which test will run through the entire image formation process to determine if the main systems are all functioning properly?

A) Self Test/Configuration page
B) Image Diagnostic test
C) Engine test
D) Half-Self test

3. You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?

A) No further action is necessary.
B) Reiterate the steps taken to resolve the problem with the customer.
C) Update the repair history in the configuration log.
D) Make sure the call is closed with HP dispatch.

4. What color gamut is used in the color printing process?

A) Intensity
B) SWOP
C) CMYK
D) RGB

5. A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?

A) Determine if the product has a c-path or an repair the jam accordingly.
B) Ask the customer if they have been using supported media in Tray 1.
C) Ask the customer to open the right door to see if there is a paper jam.
D) Check the User Guide or Service Manual for information on clearing the jam.

Solutions: