• Exam Code: A2070-580
  • Exam Name: Assessment: IBM Case Manager V5.0
  • Certification Provider: IBM
  • Corresponding Certification:IBM Specialist
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IBM A2070-580 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Architecture & Components20%- IBM Case Manager Architecture
- Key Components: Case Builder, Administration Client, Client
- Integration with FileNet P8 Platform
Topic 2: Case Modeling & Solution Design30%- Defining properties, states, and stages
- Document classes and security
- Creating and configuring case types
- Tasks, workflows, and business rules
Topic 3: Deployment & Administration15%- Monitoring and troubleshooting
- Environment configuration and validation
- Solution packaging and deployment
Topic 4: Reporting & Analytics10%- Dashboards and reporting views
- Case Analyzer and Case Monitor setup
Topic 5: Customization & Integration25%- Business rules and rule execution
- Using REST APIs and CE/PE APIs
- Mashup pages and external data integration

IBM Assessment: IBM Case Manager V5.0 Sample Questions:

1. For Case Manager cases and most of it's related objects, what is the best practice to configure permissions?

A) Inheritance from the case type folder, rather than through the default Instance permissions of the case type class
B) Inheritance from the case folder, rather than through the default Instance permissions of the case folder class
C) Default Instance permissions of the case folder class, rather than through inheritance from the case folder
D) Default Instance permissions of the case type class, rather than through inheritance from the case type folder


2. IBM Case Manager is best suited for what type of process?

A) A combination of formal and informal processes where a balance of control and flexibility is achieved
B) A formal process where each step and business goal is fully controlled by the system
C) An informal process which is modeled and partially tracked by the system


3. Which application is used to expose a case property as a measure or dimension within the Case Analyzer database?

A) Process Task Manager
B) Process Configuration Console
C) Cognos Real-time Monitoring Workbench
D) Case Manager Builder


4. You are getting a "FNRPA0024E IBM Case Manager Builder cannot connect to the Process Engine" error message when logging into the Case Manager Builder page. What Process Engine log files can you check to see if Process Engine is up and running?

A) Check the pe.log file, which is located in the logs directory under the Process Engine virtual server directory (Process_Engine_installation_directory/data/pesvr.Process_Engine_virtual_server_name/logs)
B) Check the pesvr.log file, which is located in the Process Engine virtual server directory(Process_Engine_installation_directory/data/pesvr.Process_Engine_virtual_server_name)
C) Check the pe.log file located in the the Process Engine virtual server directory ( Process_Engine_installation_directory/data/pesvr. Process_Engine_virtual_server_name)
D) Check the pesvr_system.log file, which is located in the logs directory under the Process Engine virtual server directory ( Process_Engine_installation_directory/data/pesvr. Process_Engine_virtual_server_name/logs)


5. Which two items are always part of a case management solution? (Choose two)

A) Database lookups
B) System integrations
C) Process
D) Analytics
E) Content


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: C,E

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