Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor
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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery and Process Automation Overview | - Business Value and Solution Benefits - Tivoli Service Management Concepts - Service Delivery and Automation Solutions |
| Topic 2: Process Automation Capabilities | - Workflow Automation - Integration and Orchestration - Business Process Automation |
| Topic 3: Tivoli Solution Components | - IBM Tivoli Process Automation Engine - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Service Request Manager |
| Topic 4: IBM Tivoli Service Delivery Solutions | - Service Request Management - Change and Configuration Management - Incident and Problem Management |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer has two requirements;
1.Rapid integration of IBM Tivoli Asset Management for IT with asset inventory and system management tools
2.Integration and normalization of data from disparate systems into one central repository.
Which product addresses both of these requirements?
- A. IBM Tivoli Service Automation Manager
- B. IBM Tivoli Monitoring Agent Builder
- C. IBM SmartCloud Control Desk
- D. IBM Tivoli Integration Composer
Correct Answer: D 🗳️
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
- A. financial management
- B. knowledge-based systems
- C. a customer relationship management system
- D. runbook automation
Correct Answer: D 🗳️
A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
- A. When there will be no more then 50 concurrent users, and time to value is critical for the project.
- B. When there will be more then 50 concurrent users, and time to value is critical for the project.
- C. When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
- D. When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
Correct Answer: A 🗳️
What is the main purpose of the IBM Tivoli Integration Composer product?
- A. Quick identification of distributed hardware and software inventory
- B. Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
- C. Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
- D. Monitoring as needed for selected asset inventory and system management tools
Correct Answer: B 🗳️
Which statement describes functional components provided by IBM SmartCloud Control Desk?
- A. It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
- B. It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
- C. It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
- D. It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
Correct Answer: C 🗳️
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