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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Continual Service Improvement
B) Service Level Management
C) Availability Management
D) Business Relationship Management

2. IT Service Continuity strategy should be based on:
1: Design of the service technology
2: Business continuity strategy
3: Business Impact Analysis
4: Risk assessment

A) 1, 2 and 4 only
B) 2, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 3 and 4 only

3. Which of the following is NOT a responsibility of the Service Design Manager?

A) Design and maintain all necessary Service Transition packages
B) Measuring the effectiveness and efficiency of Service Design and the supporting processes
C) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation
D) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced

4. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1. An internal service provider embedded within a business unit
2. An internal service provider that provides shared IT services
3. An external service provider

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

5. Which process is responsible for recording relationships between service components?

A) Incident Management
B) Service Asset and Configuration Management
C) Service Level Management
D) Service Portfolio Management

Solutions: