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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change advisory board
B) A change request
C) A change
D) A change model

2. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, problem management, service desk, request fulfilment, and event management
B) Event management, incident management, problem management, request fulfilment, and access management
C) Incident management, service desk, request fulfilment, access management, and event management
D) Event management, incident management, change management, and access management

3. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 1 and 2 only
B) 1 and 3 only
C) None of the above
D) 2 and 3 only

4. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) IT operations management
B) Service level management
C) Incident management
D) Capacity management

5. Which process is responsible for the availability, confidentiality and integrity of data?

A) Service catalogue management
B) Service asset and configuration management
C) Information security management
D) Change management

Solutions: