• Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Certification Provider: Microsoft
  • Corresponding Certification:MCSE
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. Discovery and synchronization
    • 2. CI classes and relationships
      Service Catalog and Request Fulfillment- Service offerings
      • 1. Request offerings configuration
        • 2. Service request workflows
          Deploying and Configuring System Center Service Manager- Management packs configuration
          • 1. Importing and customizing management packs
            • 2. Service Manager data warehouse integration
              - Installation and initial configuration
              • 1. Service Manager management server setup
                • 2. Prerequisites and system requirements
                  Reporting and Data Warehouse- Reporting configuration
                  • 1. SSRS integration
                    • 2. Standard and custom reports
                      Security and Access Control- User roles and permissions
                      • 1. Role-based access control (RBAC)
                        • 2. Active Directory integration
                          Service Desk and Incident Management- Problem management
                          • 1. Root cause analysis processes
                            • 2. Problem record handling
                              - Incident management workflow
                              • 1. Incident lifecycle configuration
                                • 2. Work item templates and queues

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