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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about reporting on milestones?

A) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) No standard reports on milestones are provided.
D) Administrator-defined milestone data is not included in Analytics.

2. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A) View and edit attachments to a Service Request.
B) Add a message to a Service Request.
C) Delete a Service Request.
D) Chat with an Agent about a Service Request.
E) Create a Service Request.

3. Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A) allows you to use the same product hierarchy as sales
B) requires less work and effort
C) allows use of a simpler hierarchy
D) allows the display of a product hierarchy specifically for service purposes

4. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
D) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
E) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

5. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Unlock and publish the new selected profile value.
B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C) Select View > Detach.
D) Lock the Profile Option for editing.
E) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F) Modify the Profile Value and save.

Solutions: