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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A. Aerial Routing
B. Service Appointment Reports
C. Service Resource Dashboard
D. Street-level Routing

Question 2

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
B. Drag and drop the Service Appointments to other available Resources and run Optimization.
C. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
D. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

Question 3

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
B. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
C. Process Builder on Case to update the Service Appointment and Work Order.
D. Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.

Question 4

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Emergency scheduling
B. Customer First scheduling
C. Resource Schedule Optimization
D. Global optimization

Question 5

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
B. Required Products must be added to both the Work Order and all Work Order Line Items.
C. Quantity and Unit of Measure are required when adding a Required Product.
D. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Solutions: