• Exam Code: NP-Con-101
  • Exam Name: Salesforce Certified Nonprofit Success Pack Consultant
  • Certification Provider: Salesforce
  • Corresponding Certification:Salesforce Consultant
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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Domain Expertise20%- Nonprofit Solution Identification
  • 1. Marketing and engagement solutions
    • 2. Fundraising and donor management solutions
      • 3. Program and volunteer management solutions
        • 4. Trailhead, AppExchange, and Community resources
          Topic 2: Solution Design20%- Architecture Design
          • 1. Align solutions to nonprofit business requirements
            • 2. Design scalable nonprofit data models
              Topic 3: Analytics5%- Reporting and Insights
              • 1. Campaign tracking and engagement measurement
                • 2. Salesforce reporting for nonprofits
                  Topic 4: Implementation Strategies and Best Practices- Project Delivery
                  • 1. Consulting best practices for nonprofit implementations
                    • 2. Risk identification and mitigation
                      - NPSP Configuration and Setup
                      • 1. Household Account Model implementation
                        • 2. Install and configure Nonprofit Success Pack
                          Topic 5: Integration and Data Management15%- Data Handling
                          • 1. Data quality and deduplication concepts
                            • 2. Data import and migration strategies

                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

                              A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile. This process is time-consuming.
                              What should the consultant recommend to reduce manual data entry and improve efficiency?

                              • A. Data Import Wizard
                              • B. Accounting Subledger
                              • C. NPSP Data Importer Templates
                              • D. Advanced Mapping
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                              A nonprofit has a membership program it wants to manage in Salesforce.
                              What are two items the consultant needs to configure so the membership rollups in NPSP work properly?

                              • A. Create a custom field for Membership Amount and select it for membership rollups.
                              • B. Select the membership record type for membership rollups.
                              • C. Create an Opportunity record type for memberships.
                              • D. Set a grace period for memberships.
                              Reveal Solution  Discussion  0

                              Correct Answer: B,C  🗳️

                              Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                              A nonprofit organization is currently using Person Accounts in Salesforce. The organization now wants to use the NPSP Household Account model instead and does not want system administrators to interact with anything related to the Person Account model. What should the consultant advise?

                              • A. Export all Person Account data, then create a help ticket asking Salesforce to uninstall Person Accounts, then install NPSP and reimport the data
                              • B. Apply for a new Salesforce NPSP org and request a license transfer, then migrate existing data from the current system to the new Salesforce instance
                              • C. Extract the Person Account data, uninstall Person Accounts, install NPSP and reimport the data.
                              • D. Install NPSP in its Salesforce org and set the account model to Household Accounts and the record type to Person Accounts
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

                              Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                              A large nonprofit organization is a social enterprise that functions in many ways like a for-profit corporation. The organization does mot accept individual donations, but mostly engages with corporations, sponsors, and vendors by selling its own products to further its mission. The organization needs to manage Leads and track its Opportunity pipeline. Which account model should the consultant recommend?

                              • A. Household Account Model in NPSP
                              • B. Individual "Bucket" Account Model in NPSP
                              • C. Household Account Model without NPSP
                              • D. Administrative Account Model in HEDA
                              • E. Salesforce Account Model without NPSP
                              Reveal Solution  Discussion  0

                              Correct Answer: E  🗳️

                              Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                              A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action should the consultant take before running the NPSP Installer?

                              • A. Upgrade the Recurring Donations package by itself.
                              • B. Delete all fields labelled Deprecated.
                              • C. Run NPSP Health Check.
                              • D. Delete the custom Households object.
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

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