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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Public vs. private channel strategy 2. Channel naming conventions and organization 3. Channel segments and cross-org channels
Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Migration and Change Management	5%	- Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption - Migration planning 1. Data migration strategies 2. Transition from other platforms
Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Guest access management 3. Workspace settings and policies - Governance framework 1. Channel management policies 2. Acceptable use policies 3. Data governance and compliance
Workflows and Integrations	12%	- Workflow Builder 1. Automate routine processes 2. Custom workflow templates - Integrations and apps 1. App management and distribution 2. Third-party integrations

Salesforce Certified Slack Consultant Sample Questions:

Question #1

Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
C. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

Reveal Solution Discussion 0

Correct Answer: C 🗳️