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NEW QUESTION 32
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?
- A. Use IoT devices and AI to predict when a customer's equipment will need service.
- B. Respond to and resolve customer issues by using social media.
- C. Use mixed reality applications to assist technicians performing work in the field.
- D. Analyze customer sentiment from multiple sources.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
NEW QUESTION 33
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Enterprise Asset Management
- B. Customer Voice survey
- C. Customer Service Hub
- D. Event management
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
NEW QUESTION 34
You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?
- A. Review and close the work order.
- B. Schedule and dispatch the work order.
- C. Adjust inventory values.
- D. Generate an invoice.
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order
NEW QUESTION 35
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
- B. Open the Resource Utilization board and filter by the term expert plumber.
- C. Open the Schedule board and filter by the term expert plumber.
- D. Open the client's project Gantt chart and filter by the term expert plumber.
Answer: B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization
NEW QUESTION 36
You plan to implement Dynamics 365 Customer Service.
For each of the following statements, select Yes if then statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license
NEW QUESTION 37
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution for the company. What should you recommend?
- A. Case management
- B. Universal Resource Scheduling
- C. Connected Field Service
- D. Field Service Mobile
- E. Work orders
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION 38
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer's contract to the customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://www.inkeysolutions.com/blogs/attach-files-to-notes-record-of-microsoft-dynamics-365-crm-ce-from-the-d365-crm-custom-portal/
NEW QUESTION 39
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities.
What should you do? To answer, select the appropriate option in the answer area.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/sales/manage-leads
NEW QUESTION 40
A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/time/ui-behavior-time
NEW QUESTION 41
A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
NEW QUESTION 42
A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents. For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-dynamics-365-online-to-use-sharepoint-online
NEW QUESTION 43
A company is implementing Dynamics 365 Customer Service. You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 44
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Schedule and publish social posts.
- B. Create and publish events on LinkedIn.
- C. Create email templates for LinkedIn messages.
- D. Generate leads from LinkedIn.
Answer: A,D
Explanation:
Reference:
https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/
NEW QUESTION 45
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal
NEW QUESTION 46
A company that services air-conditioning equipment is implementing Dynamics 365 Field Service.
You need to recommend the features that the company should implement to meet business requirements. Which features should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/schedule-work-order
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline
https://docs.microsoft.com/en-us/dynamics365/field-service/connected-field-service
NEW QUESTION 47
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?
- A. Task
- B. Project task
- C. Entitlement
- D. Work order
Answer: C
NEW QUESTION 48
A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Resource skills
- B. Proficiency models
- C. Resource roles
- D. Service-level agreements
Answer: A,B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-skills-proficiency
NEW QUESTION 49
A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
NEW QUESTION 50
You work as a technician and receive your work assignments by using cases in Dynamics 365 Sales.
You need to review the timeline for a case that you are managing. Which type of activity appears in the case timeline?
- A. Task
- B. Project task
- C. Entitlement
- D. Work order
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-create-a- case
NEW QUESTION 51
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses. Which solution should you use?
- A. Power Automate
- B. Microsoft Forms Pro
- C. Power BI
- D. Management Reporter
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps
NEW QUESTION 52
A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Dynamics 365 Sales Insights
- B. LinkedIn Sales Navigator
- C. Dynamics 365 Customer Insights
- D. Dynamics 365 Sales Enterprise
Answer: B,D
NEW QUESTION 53
A company has implemented Dynamics 365 Marketing.
You need to implement apps to meet the company's business requirements.
Which app should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/overview
https://docs.microsoft.com/en-gb/dynamics365/marketing/linkedin-lead-gen-integration
NEW QUESTION 54
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach notes to the proposal.
You need to recommend an app for the company. Which app should you recommend?
- A. Dynamics 365 Sales Insights
- B. Microsoft Teams
- C. Microsoft Excel
- D. Microsoft Outlook
Answer: B
Explanation:
Reference:
https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview
NEW QUESTION 55
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?
- A. Documents tab
- B. Word template
- C. Timeline attachment
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint- documents-document-locations-in-dynamics-365-apps
NEW QUESTION 56
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