[Jul 03, 2023] Field-Service-Consultant Exam Dumps - 100% Marks In Field-Service-Consultant Exam!
Exam Dumps Use Real Field Service Lightning program Dumps With 141 Questions!
NEW QUESTION # 25
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resource
- B. Match Boolean
- C. Match Fields
- D. Required Resource
Answer: B
NEW QUESTION # 26
Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?
- A. Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes
- B. Contact Data using Synchronized Data Sources
- C. Journey Data using CRM Report Import Activity to Salesforce Data Extension
- D. Journey Data queried from main data extension
Answer: B
NEW QUESTION # 27
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. assigned resources
- C. Service resource
- D. Work order
Answer: A,D
NEW QUESTION # 28
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Use work type with required skills
- B. Create a multiple work order line per service
- C. Select the relevant work type for each resource
- D. Assign the appropriate skill to resource
Answer: A,D
NEW QUESTION # 29
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Resource Availability
- B. Match Field
- C. Required Resource
- D. Extended Match
Answer: D
NEW QUESTION # 30
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
- A. Make sure the case entitlement record is being shared with the service resource.
- B. Create a separate entitlement process associated to the work order object.
- C. Ensure the work order entitlement is related to the same process as the case entitlement.
- D. Add work order milestones after the case milestones to the entitlement process.
Answer: B
NEW QUESTION # 31
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
- A. Add a new Product Consumed to the Work Order.
- B. Add a new Product Required to the Work Order.
- C. Add a new Product Required to the Work Type. 2
- D. Add a new Product Consumed to the Work Rule. Seer
Answer: C
NEW QUESTION # 32
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. mini page layouts
- B. page layouts
- C. field sets
- D. visual force page
Answer: B
NEW QUESTION # 33
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Scheduled Start
- B. Scheduled End
- C. Arrival Window Start
- D. Arrival Window End
Answer: C,D
NEW QUESTION # 34
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
- A. Create a new user territory associated with the Service Territory and dispatcher.
- B. Configure and run the User Territory Sharing Job in Field Service Settings.
- C. Assign a new user territory and add each of the assigned service resources.
- D. Add the resources assigned to the Service Territory's Member related list.
Answer: A,B
NEW QUESTION # 35
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Operating Hours for Customer Accounts.
- B. Work Types with an Estimated Duration.
- C. Work Types with Service Level Agreement.
- D. Work Orders with Operating Hours.
Answer: B
NEW QUESTION # 36
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for each line items.
- B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- C. work order.
- D. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- E. Add each asset to a separate work order. Create a service appointment for each
Answer: A,E
NEW QUESTION # 37
Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?
- A. Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
- B. Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.
- C. A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
- D. From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.
Answer: C
NEW QUESTION # 38
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
- A. Quarterly sales visits to a customer
- B. Weekly recurring appointments at 8:00 AM
- C. Site inspections during the first week of the year
- D. Appointments on the first Tuesday of the month
Answer: A,C
NEW QUESTION # 39
Universal Containers wants to track the total associated price when servicing Work Order for customers.
Which two of the following should a Consultant recommend? Choose 2 answers
- A. Use the Einstein Pricing Configurator.
- B. Use a custom object to model the Work Order pricing.
- C. Use Work Order and Work Order Line Items.
- D. Set up Products and Price Books.
Answer: C,D
NEW QUESTION # 40
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The Salesforce Field-Service-Consultant Certification Exam covers a wide range of topics including field service automation, workforce management, service contracts, and customer communication. The exam also tests the candidate's ability to design and implement complex field service solutions that meet the unique needs of their organization. The certification exam consists of 60 multiple-choice questions and is designed to be completed in 105 minutes.
To become a Salesforce Certified Field Service Consultant, candidates must pass the exam and also meet certain prerequisites. These prerequisites include holding a Salesforce Administrator certification, completing the Field Service Lightning Consultant training, and having experience working with Salesforce Field Service Lightning. By obtaining this certification, individuals can demonstrate their proficiency in field service management using Salesforce and become more valuable to employers in this field.
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