Updated Nov-2021 46150T Exam Practice Test Questions
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NEW QUESTION 12
A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
- A. K155
- B. K165
- C. J179
- D. J129
- E. J139
Answer: C
NEW QUESTION 13
A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya IP Office TM
- B. Avaya Web RTC soft clients
- C. Avaya IX Conference Phones
- D. Avaya J139 desk phones
- E. Avaya Aura
Answer: C,D
NEW QUESTION 14
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Avaya IX TM Workplace
- B. Avaya IX TM Workspaces browser
- C. Agent Desktop
- D. Avaya IX TM Meetings
Answer: C,D
NEW QUESTION 15
Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?
- A. Essential Edition
- B. Preferred Edition
- C. Server Edition
- D. Select Edition
- E. Basic Edition
Answer: D
NEW QUESTION 16
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
- A. Avaya IP Office TM
- B. Avaya DECT-6 wireless endpoints
- C. Avaya Vantage K165 endpoints
- D. Avaya J-169 desk phones
- E. Avaya Aura
Answer: B,C
NEW QUESTION 17
Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?
- A. Analyze module
- B. Coach and Learn
- C. Desktop Trigger
- D. Live Monitor
- E. Workforce Management
Answer: D
NEW QUESTION 18
A prospective customer contact says, "We're in growth mode. Our only priority is things that help us bring service to new markets."
Which of the following attributes will be the focus of your proposal?
- A. Modular
- B. Resilient
- C. Scalable
- D. Simple
- E. Secure
Answer: E
NEW QUESTION 19
You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________
- A. Less than 1 hour
- B. Less than 4 hour
- C. 1 day
- D. 1 week
Answer: C
NEW QUESTION 20
Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?
- A. Quality management
- B. Supervisor actions
- C. Report creation
- D. Inbound email processing
- E. Web communications
Answer: B
NEW QUESTION 21
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Improve the customer experience
- B. Meet the UC needs of road warrior employees
- C. Integrate and re-use equipment l already own
- D. Grow my business
- E. Add secure mobility features
Answer: A,C
NEW QUESTION 22
Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
- A. Customer Satisfaction
- B. Simplifying management
- C. Work from anywhere
- D. Bring Your Own Device (BYOD)
- E. Driving efficiencies
Answer: C,D
NEW QUESTION 23
You are reaching out to a prospective customer to discuss Avaya IX TM Workforce Engagement Select.
Who should you reach out to as the primary decisionmakers? (Select two.)
- A. Contact Center directors and managers
- B. Quality assurance managers and supervisors
- C. Contact Center agents
- D. Director of IT
Answer: C
NEW QUESTION 24
Which of the following customer concerns are related to customer experience? (Select two.)
- A. Simplifying management
- B. Customer Satisfaction
- C. Bring Your Own Device (BYOD)
- D. Driving efficiencies
- E. Contextual experiences
Answer: B,E
NEW QUESTION 25
Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)
- A. Web RTC High Availability
- B. Avaya Call Reporting
- C. Simplified Web Self-Administration
- D. Media Manager
- E. Cloud Operations Manager
Answer: B,D
NEW QUESTION 26
Which of the following customer concerns would be most closely associated with the perspective of an IT Buyer? (Select two.)
- A. Meet the UC needs of road warrior employees
- B. Integrate and re-use equipment l already own
- C. Grow my business
- D. Add secure mobility features
- E. Improve the customer experience
Answer: B,D
NEW QUESTION 27
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
- A. Contact Recording
- B. Analyze module
- C. Coach and Learn
- D. Live Monitor
- E. Quality Management
Answer: E
NEW QUESTION 28
Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
- A. IPOSS includes major software upgrades, updates and patches.
- B. IPOSS includes remote diagnostic capabilities.
- C. Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
- D. Default coverage hours for IPOSSare365x 24.
- E. IPOS Scan be sold under wholesale and co-delivery models.
Answer: C,E
NEW QUESTION 29
Which of the following is the best description of the SIP Line Appearance feature?
- A. Permits instant two-way conferencing on SIP video endpoints
- B. Causes desk phones to present SIP call appearances the same as trunk line calls
- C. Permits Avaya IP Office TM to carry traffic from SIP®home devices like thermostats and smart locks
- D. Allows placement of SIP calls on selectable trunk line extensions
- E. Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs
Answer: E
NEW QUESTION 30
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