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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back- office systems data visible to employees, customers. And partners via front-office capabilities like Salesforce.
The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterprise architecture.
Salesforce is being utilued as the master for all sales data-like Opportunities, Quotes, and Cart data-and an ERP is the master for all invoice, order, and payment data.
How should the Solution Architect segment opportunities and order data in Salesforce*

A) System of Engagement for Opportunities and SOR for Orders
B) SOR for Opportunities and SOR for Orders
C) SOR for Opportunities and System of Intelligence for Orders
D) System of record (SOP.) for Opportunities and System of Engagement for Orders

2. Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A) Salesforce Custom Object
B) B2B Commerce Order Object
C) Salesforce Order Object
D) In the ERP Order Object

3. Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers

A) Documentation around the solution will not be a concern.
B) Knowledge of the solution will stay within the organization.
C) All development decisions will be made by internal resources.
D) It will be much more cost effective to create a CoE.

4. A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third- party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers

A) Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
B) Draft a solution to show how consolidated reporting can be done using CRM Analytics.
C) Ensure all data objects across the different clouds have a unique external identifier
D) Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
E) Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.

5. Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A) Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
B) Select an AppExchange app that sends a survey to each customer after a work order is completed.
C) Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
D) Use the existing survey tool by integrating the responses to Case number and User record.

Solutions: