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Salesforce Certified Slack Consultant Sample Questions:

1. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
C) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
D) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

2. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) The marketing team will require its own Slack support process.
B) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
C) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
D) Org-wide channels cannot be adopted across the company.

3. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Allow users to create and customize their own channels so they have a unique user experience.
B) Best practice is for admins to create all project channels for users so there is consistency across departments.
C) Admins create a few standard channels with channel prefixes to establish best practices.
D) Organic channel creation is authentic and reflects the way work is done.

4. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Enable employees on how to use and request apps.
B) Perform a one-time audit of existing apps and processes.
C) Install and pre-approve a list of apps.
D) Establish an app approval process.
E) Track usage of apps and document the business owner for each app.

5. Your client notices that users are creating workspaces outside of the Enterprise Grid org.
What should you recommend your client do to prevent additional workspaces from being created?

A) Enable domain claiming.
B) Automatically deactivate users who try to create new workspaces outside of the grid.
C) Create an admin channel for new workspace requests.
D) Send end-user communication requiring people to only use existing grid workspaces.

Solutions: