- Exam Code: 3303
- Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| System Architecture & Installation | 25% | - Proactive Contact Components
|
| Administration & Configuration | 30% | - Campaign & Job Management
|
| Operation & Monitoring | 20% | - Reports & Analytics
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)
- A. Check the account log to seeifthe user remembered to run the record selection for the linked job.
- B. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
- C. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
- D. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
- E. Check the account log to see if a supervisor stopped the original job manually.
Correct Answer: B,C,D 🗳️
A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)
- A. The completion code was not assigned to a short-cut key.
- B. The new code was not available because it was created on another dialer in the pod.
- C. The agents was not aware of the new completion code.
- D. The new completion code is an agent completion code.
- E. The new completion code Is not available for use untilafter the next dialer restart.
Correct Answer: A,C,E 🗳️
Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)
- A. The APC server can use a DHCP address.
- B. APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
- C. The connection between a PG230 and the Application server must be l0BaseT.
- D. Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
- E. The supervisor workstation requires a DHCP address.
Correct Answer: C,D 🗳️
Which two statements are accurate about configuring the Supervisor Software? (Choose two.)
- A. If the Configurator is not running, access and runitfrom the Role Editor.
- B. You configure the Supervisor applications using the Configurator.
- C. The Configurator is a configuration utility installed with the Health Manager application.
- D. The Configurator needs to be started manually, the first time you run Health Manager.
Correct Answer: B,C 🗳️
Which three are required for license server setup? (Choose three.)
- A. The license file installed on each Avaya Proactive Contact (APC.system in a pod.
- B. Tomcat
- C. JBOSS
- D. WebLM Installation
- E. The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
Correct Answer: B,D,E 🗳️
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