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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The user log
B) The Audit viewer
C) The alarm status
D) The installer log

2. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) DMSA
B) Maintenance account
C) Local account
D) MSA

3. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) RTP Proxy
B) IP Recorder
C) Screen Recorder
D) Recorder Integration Service
E) Replay role

4. Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A) User access is through the system Management desktop applications
B) It is browser-based interface
C) It eliminates duplicate configuration if shares data
D) It allows application-level functionality configuration

5. What is configurable in Enterprise Manager?

A) Integration Services
B) Work patterns
C) WFM shifts
D) QM functions

Solutions: