• Exam Code: HP5-B04D
  • Exam Name: Delta - Selling HP Printing and Personal Systems Hardware
  • Certification Provider: HP
  • Corresponding Certification:HP Sales
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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Sales Strategy and Competitive Positioning- Sales methodology
  • 1. Value proposition and objection handling
    • 2. Cross-selling and upselling opportunities
      Product Features and Benefits- Key technologies and differentiators
      • 1. Performance, security, and manageability features
        • 2. Product positioning against competitors
          HP Printing Portfolio- HP printer product families
          • 1. Business and consumer printing offerings
            • 2. Inkjet and LaserJet solutions
              Customer Needs Analysis- Identify customer requirements
              • 1. Recommend appropriate HP solutions
                • 2. Assess business and personal computing needs
                  HP Personal Systems Portfolio- Desktop and notebook solutions
                  • 1. Commercial PCs and workstations
                    • 2. Consumer PCs and mobile devices
                      HP Solutions and Services- Integrated HP offerings
                      • 1. Warranty and support services
                        • 2. Managed print and lifecycle solutions

                          HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                          1. What is the security risk associated with printing from a mobile device away from the office?

                          A) Imaging and printing devices may store files on internal drives or hard disks.
                          B) Malicious users could change imaging and printing device settings from an unsecured control panel.
                          C) Malicious users could disable a printing device from an unsecured control panel.
                          D) Employees may expose company data sent over unsecured networks or leave printouts uncollected.


                          2. Which solution do 70% of businesses agree can improve productivity by three times or more'?

                          A) E-Print solutions
                          B) Database management solutions
                          C) Workflow solutions
                          D) Anti-BIOS attack solutions


                          3. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?

                          A) HP Quick Sets
                          B) an HP Flow Scanner
                          C) any HP small workteam printer
                          D) an HP multifunction printer


                          4. Which capability of the HP EliteDesk is key to its serviceability?

                          A) Flexible placement options
                          B) Flexible configuration options
                          C) USE 3.0 support
                          D) A tool-less access


                          5. Your education customer needs to provide personal computing facilities in several dedicated computer rooms to support a large number of students at very low cost. Which product line should you offer?

                          A) HP Business Desktops
                          B) HP EliteBook Folio 1000
                          C) HP Thin Clients
                          D) HP ElitePad


                          Solutions:

                          Question # 1
                          Answer: D
                          Question # 2
                          Answer: C
                          Question # 3
                          Answer: D
                          Question # 4
                          Answer: D
                          Question # 5
                          Answer: B

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