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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. How can you ensure the lowest cost per page for office users?

A) By making the customer print fewer copies
B) By choosing the correct printer for the user's needs
C) By buying the lowest price printer
D) By looking up the best price on the HP cartridge management tool

2. What is a counterfeit print cartridge?

A) A refilled cartridge that comes in fake HP packaging to mislead customers to think it is genuine
B) A refilled HP cartridge produced by HP in China
C) Any HP cartridge that misleads customers because it is not sold according to the HP list price
D) A remanufactured cartridge that comes from an unauthorized distributor

3. What is a typical cross-selling question?

A) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
B) "Do you Print duplex?"
C) "Can I make your sale bigger?"
D) "Wouldn't you benefit even more from an HP X cartridge?"

4. Which customer is ideally suited to the HP Win-Back program? (Select two.)

A) Switchers
B) HP EB customers
C) Channel partners
D) Home users
E) Lost customers
F) HP loyal customers

5. Which statement is true regarding multi-pack ink cartridges?

A) The customer can save over 30%.
B) They offer better value to customers who print a lot.
C) They should only be sold to small-to-medium sized customers.
D) They are designed specifically for home users.

Solutions: