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HP HP2-B117 Exam Syllabus Topics:

SectionObjectives
Topic 1: Competitive Positioning and Sales Fundamentals- Sales positioning
  • 1. Identifying customer benefits
    • 2. Recommending appropriate solutions
      - HP competitive advantages
      • 1. Reliability and total cost of ownership
        • 2. Product differentiation
          Topic 2: HP Printing Solutions and Services- Value-added solutions
          • 1. Mobile and network printing
            • 2. Workflow and document management
              - Support services
              • 1. HP Care Pack services
                • 2. Managed printing concepts
                  Topic 3: Customer Needs Analysis- Solution recommendation
                  • 1. Cost and productivity considerations
                    • 2. Matching products to customer profiles
                      - Customer environment evaluation
                      • 1. Enterprise printing requirements
                        • 2. Home and small business scenarios
                          Topic 4: Imaging and Printing Portfolio Fundamentals- Core printing technologies
                          • 1. Printing methods and terminology
                            • 2. Consumables and supplies
                              - HP imaging and printing product families
                              • 1. Multifunction printers
                                • 2. Inkjet printers
                                  • 3. Laser printers

                                    HP Selling Imaging and Printing Fundamentals Sample Questions:

                                    Question 1

                                    Who invented the office laser printer?

                                    A. Xerox
                                    B. HP
                                    C. IBM
                                    D. Compaq


                                    Question 2

                                    What is the purpose of the pull-out keyboard on the HP flow MFPs?

                                    A. To enable use of the embedded word processor feature to create documents directly on the MFP
                                    B. To provide access to custom features that is not available on the MFP touch screen control panel
                                    C. To provide a way to edit or add text to a scanned document file
                                    D. To provide an easier and faster way to enter information into the MFP control panel


                                    Question 3

                                    What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?

                                    A. Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
                                    B. Load all pages into the tray in the original order, and scan them all in the same job.
                                    C. Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
                                    D. Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.


                                    Question 4

                                    What is an accurate description of HP OfficeJet Pro print quality?

                                    A. Excellent photo quality with adequate performance for text and graphics
                                    B. The same print quality as any other inkjet printer on the market
                                    C. High-quality, water resistant results that resist fading and smearing, even from using highlighters
                                    D. The same print quality in every way that HP LaserJet Pro printers and MFPs provide


                                    Question 5

                                    What is HP Capture and Route?

                                    A. A highly scalable capture to workflow solution
                                    B. A highly secure fleet management solution
                                    C. An MFP-based capture solution
                                    D. A versatile server-based device driver


                                    Solutions:

                                    Question 1
                                    Answer: D
                                    Question 2
                                    Answer: A
                                    Question 3
                                    Answer: B
                                    Question 4
                                    Answer: C
                                    Question 5
                                    Answer: B

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