- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
- Certification Provider: ISEB
- Corresponding Certification:ISEB Certification
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Roles | - Roles and responsibilities
|
| Key Principles and Models | - Management concepts
|
| Technology and Architecture | - Supporting capabilities
|
| Selected Functions | - Operational functions
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Generic Concepts and Definitions | - Core terminology
|
| Selected Processes | - ITIL processes
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following would NOT be contained in a release policy?
- A. Naming and numbering conventions
- B. The risk register for the release
- C. Roles and responsibilities for the release
- D. Entry and exit criteria of the release into testing
Which process would you MOST expect to be involved in the management of underpinning contracts?
- A. Supplier management
- B. Service catalogue management
- C. Release and deployment management
- D. Change management
Which one of the following is the BEST definition of an event?
- A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
- B. Any change of state that has significance for the management of a configuration item (CI) or IT service
- C. The unknown cause of one or more incidents that have an impact on an IT service
- D. Reducing or eliminating the cause of an incident or problem
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
- A. Accreditors
- B. Stakeholders
- C. Regulators
- D. Employers
Which one of the following is the BEST definition of reliability?
- A. The level of risk that affects a service or process
- B. The availability of a service or component
- C. How quickly a service or component can be restored to normal working order
- D. How long a service or configuration item (CI) can perform its function without failing
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