- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Certification Provider: Oracle
- Corresponding Certification:Oracle Cloud
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Check Updated on: Sep 26, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Migration and Integration | - Data import/export
|
| Topic 2: Work Assignment and Routing | - Queues and assignment rules
|
| Topic 3: Redwood UX and AI Features | - AI capabilities
|
| Topic 4: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 5: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 6: Customer Entitlements and Action Plans | - Action Plans
|
| Topic 7: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 8: Notifications, Emails, and Interactions | - Email processing
|
| Topic 9: Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows you to use the same product hierarchy as sales
- B. requires less work and effort
- C. allows use of a simpler hierarchy
- D. allows the display of a product hierarchy specifically for service purposes
Correct Answer: A,B 🗳️
Which three statements are true?
- A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
- D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
Correct Answer: A,C,D 🗳️
Which statement is correct when describing the process of adding assignment rules from Service Setup?
- A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
- B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
- C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
- D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
Correct Answer: A 🗳️
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- C. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- D. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
Correct Answer: B 🗳️
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specific SR status
- C. globally, to all service requests that do not have any other coverage
- D. for a specific SR category
- E. for a specific period of time
Correct Answer: C,D,E 🗳️
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