Which two of the following actions are the exclusive responsibility of an audit team leader during all stages of an initial certification audit?

• A. Communicating with the auditee regarding the logistics for the audit
• B. Planning the audit
• C. Sending the report to the accreditation body
• D. Defining the duration of the audit
• E. Evaluating the process established by the auditee to identify significant environmental aspects
• F. Granting certification to the organisation being audited

Sparkle is an organisation that provides mobile car cleaning services at customers ' premises. It has been certified to ISO 14001 for some time and has appointed a full-time Environmental Management System Manager. The audit plan during a surveillance audit includes continual improvement and the auditor asks to see the most recent management review meeting minutes.
The minutes indicate that the Environmental Management System Manager reported that the last review of the organisation ' s environmental legislation register was made three years ago instead of annually as planned in the Environmental Management System. At that time, he asked for finances to employ a legislation expert to update the register but was denied the request by top management on the basis that it was unlikely that many changes to legislation had occurred. No related improvement actions were documented in the minutes.
Based on the scenario, select the two options which best describe the evidence for raising such a non- conformity.

• A. Evaluate whether the process for measuring environmental performance is effective.
• B. Determine if the local authority has been informed that the organisation is exceeding VOC emissions.
• C. The organisation failed to update its legislation register following the planned frequency of review.
• D. Raise an opportunity for improvement (OI) to reduce damaging emissions.
• E. Extend the audit plan to include the five shops.
• F. Recommend that staff in the five shops should have medical check-ups due to air pollution.

You are conducting a Stage 2 certification audit of Herbaluxe, a pharmaceutical organisation manufacturing vitamins and other healthcare medicines. In a separate area at the centre of their large site, a supplier produces oxygen that is piped directly into the manufacturing processes of Herbaluxe. They also deliver oxygen in bulk tankers to other customers. When you review the environmental aspects register, you find that the only environmental aspect recorded for this arrangement relates to the heavy goods vehicles of the supplier transiting the site.
You ask the EMS Manager about the environmental consequences of this arrangement for Herbaluxe and are told that they are not significant, since the supplier provides its own services for water, sewage, waste, and energy. The EMS Manager tried unsuccessfully to communicate with the supplier, who is located inside the Herbaluxe site and outside the scope of the EMS.
You raise a non-conformance against clause 6.1.2 of ISO 14001:
" Herbaluxe does not maintain documented information on aspects/impacts related to activities, products and services of the oxygen supplier. " Which combination of two of the following actions proposed by Herbaluxe would permit you to close out the nonconformity?

• A. Herbaluxe will update its documented information on aspects/impacts to include those related to the oxygen supplier.
• B. Herbaluxe will expand its audit programme to include audits of the oxygen supplier ' s organisation.
• C. The oxygen supplier will be requested to implement an ISO 14001 management system within the next
  3 months.
• D. Herbaluxe will retrieve environmental data on a monthly basis from the on-site supplier.
• E. The oxygen supplier will be requested to undertake a full environmental survey of its processes.
• F. Herbaluxe will suggest that the oxygen supplier should undertake training in environmental awareness.

CleanHavenServices is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurements. You find that all failures to meet compliance criteria originate from five shops in the same region. Most of these failures relate to the release of volatile organic compounds (VOCs), which exceed regulatory limits. The Environmental Manager tells you that these are the oldest shops in the organisation. He states that the cleaning equipment needs replacing, but the organisation cannot afford it now. He was instructed six months ago by Head Office to stop monitoring the air quality in the five shops.
On raising the matter with senior management, you are told that there are environmental objectives to replace the equipment in these shops over the next five years, which will eventually solve the problem.
After further auditing, you raised four nonconformities against ISO 14001.
Based on the scenario, select the four options which best describe the evidence for raising such nonconformities.

• A. Shop managers were told to ventilate the laundry area and ignore the pungent odour of the Volatile Organic Compounds.
• B. The release of Volatile Organic Compounds exceeding regulatory limits did not align with the organisation ' s environmental policy to protect the environment.
• C. The management failed in planning to replace obsolete equipment which damages the environment.
• D. The senior management was unaware that future regulations will likely ban the use of Volatile Organic Compounds in dry cleaning processes.
• E. The organisation failed to adequately control the laundry operations in five shops and produced greenhouse gases exceeding regulatory limits.
• F. No action was taken when the earlier sampling of air quality showed regulatory limits being exceeded.
• G. The organisation does not measure Volatile Organic Compound emission levels to determine whether environmental regulatory limits were being met.
• H. The organisation failed to improve its environmental performance when monitoring of air quality in five shops was terminated.