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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following BEST describes a Problem?

A) A Known Error for which the cause and resolution are not yet known
B) The cause of one or more Incidents
C) The cause of two or more Incidents
D) A serious Incident which has a critical impact to the business

2. Which of the following is MOST concerned with the design of new or changed services?

A) Change Management
B) Service Design
C) Service Transition
D) Service Strategy

3. Reliability is a measure of:

A) How long a service or component can perform its function without failing
B) The availability of a service or component
C) A measure of how quickly a service or component can be restored to normal working
D) The level of risk that could impact a service or process

4. Which of the following is event management NOT used for?

A) Recording service desk staff absence
B) Recording and monitoring environmental conditions in the data center
C) Intrusion detection in the data center
D) Monitoring the status of configuration items

5. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A) Configuration Baseline
B) Project Baseline
C) Asset Baseline
D) Change Baseline

Solutions: