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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Auf der Suche nach Möglichkeiten zur Verbesserung der Prozesseffizienz und Kosteneffizienz ist ein Zweck für welchen Teil des Servicelebenszyklus?

A. Serviceübergang
B. Servicestrategie
C. Servicebetrieb
D. Kontinuierliche Serviceverbesserung

Question 2

Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?

A. Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
B. Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
C. Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
D. Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren

Question 3

Als strategisches Instrument zur Bewertung des Werts von IT-Diensten gilt Financial Management für welche der folgenden Dienstleistertypen?
1) Ein interner Dienstleister, der in eine Geschäftseinheit eingebettet ist
2) Ein interner Dienstleister, der gemeinsam genutzte IT-Dienste bereitstellt
3) Ein externer Dienstleister

A. nur 1 und 3
B. Alle oben genannten
C. nur 1 und 2
D. nur 2 und 3

Question 4

Welche Problem Management-Aktivität hilft sicherzustellen, dass die wahre Natur des Problems leicht nachvollzogen werden kann und aussagekräftige Management-Informationen erhalten werden können?

A. Schließung
B. Protokollierung
C. Kategorisierung
D. Priorisierung

Question 5

Der Unterschied zwischen Servicemetriken und Technologiemetriken wird BEST als? Beschrieben.

A. Service-Metriken messen Reifegrad und Kosten. Technologiemetriken messen Effizienz und Effektivität
B. Service-Metriken umfassen kritische Erfolgsfaktoren und Leistungskennzahlen. Zu den Technologiemetriken zählen Verfügbarkeit und Kapazität
C. Service-Metriken messen den End-to-End-Service. Technologiemetriken messen einzelne Komponenten
D. Service-Metriken messen jeden der Service-Management-Prozesse. Technologiemetriken messen die Infrastruktur

Solutions: