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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A) Fixed
B) Absolute
C) Alternating
D) Cyclical

2. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Opportunities
B) Vendors
C) Van stock
D) Social media profiles
E) Service requests

3. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Configure e-mail channels
B) Create social media channels
C) Build a workflow rile
D) Set up notification of delegates

4. For registered products, counter readings are recorded in which of the following facets?

A) Measurement logs
B) Maintenance plans
C) Items
D) Measurement

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Automatically using background jobs
B) Automatically using start / stop buttons
C) Manually using time entry screen
D) Manually using service entry screen

Solutions: