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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following statements is a true representation of an installation?

A) An installation is related to the number of employees in that organization.
B) An installation can contain only one system linked to it.
C) Each customer can have several installations associated to their identifier.
D) Each customer has only one installation per legal entity.

2. Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

A) Automatic Deployment
B) Discovery of corrective software packages
C) Hardware Management
D) Best practices for embedding third-party software

3. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A platform for realizing the value of SAP Enterprise Support
C) A comprehensive view on a project/release plan with all quality gates and their associated activities
D) An enablement program for SAP customers

4. Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

A) SAP Notes
B) Root Cause Analysis
C) Solution Manager Diagnostics
D) Implementation Roadmap

5. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
B) Contact the customer each time you need detailed information about their installation.
C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
D) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.

Solutions: