- Exam Code: Operations-Management
- Exam Name: WGU Operations Management (C215, VDC2)
- Certification Provider: WGU
- Corresponding Certification:Courses and Certificates
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems - Supply Chain Design and Logistics |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
WGU Operations Management (C215, VDC2) Sample Questions:
How do just-in-time (JIT) and lean systems add value?
- A. By enhancing responsibility
- B. By improving lighting
- C. By increasing simplicity
- D. By reducing waste
Correct Answer: D 🗳️
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What is a bottleneck in a flowchart?
- A. The point where production is evened out
- B. Two stages operating independently
- C. The longest task in the process
- D. Multiple storage areas
Correct Answer: C 🗳️
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Which continuous improvement method does Cpk measure?
- A. How close one is to a target and how consistent one is with the average performance
- B. Parts per million on the capability index
- C. The most common measurement process
- D. What a process is capable of and how long it will take to conclude
Correct Answer: A 🗳️
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A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?
- A. Flowchart
- B. Checklist
- C. Scatter diagram
- D. Control chart
Correct Answer: B 🗳️
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Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
- A. Screen patients and send the last 25 to another facility
- B. Screen patients and fast-track those with minor ailments
- C. See each patient in the order in which they arrived
- D. Screen patients and schedule follow-up appointments for those who have the most serious injuries
Correct Answer: B 🗳️
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