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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

How do just-in-time (JIT) and lean systems add value?

A. By enhancing responsibility
B. By improving lighting
C. By increasing simplicity
D. By reducing waste

Question 2

What is a bottleneck in a flowchart?

A. The point where production is evened out
B. Two stages operating independently
C. The longest task in the process
D. Multiple storage areas

Question 3

Which continuous improvement method does Cpk measure?

A. How close one is to a target and how consistent one is with the average performance
B. Parts per million on the capability index
C. The most common measurement process
D. What a process is capable of and how long it will take to conclude

Question 4

A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?

A. Flowchart
B. Checklist
C. Scatter diagram
D. Control chart

Question 5

Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?

A. Screen patients and send the last 25 to another facility
B. Screen patients and fast-track those with minor ailments
C. See each patient in the order in which they arrived
D. Screen patients and schedule follow-up appointments for those who have the most serious injuries

Solutions: