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Salesforce CRT-101 Certification Preparation for Administrator Exam is an excellent stepping stone to advance in a career in Salesforce Administration. It validates an individual's expertise and knowledge in the platform and opens up various job opportunities. With ample preparatory resources available, individuals aspiring to take the exam would benefit from thorough preparation to ensure a successful outcome.
Salesforce CRT-101 exam is a comprehensive exam that covers a broad range of topics related to Salesforce administration. It is a multiple-choice exam that consists of 60 questions and has a time limit of 105 minutes. CRT-101 exam is available in various languages, including English, Spanish, German, French, and Japanese.
NEW QUESTION # 123
What happens when an email is sent to a customer from a case?
- A. Case escalation rules are deleted
- B. Case assignment rules are deleted
- C. Case escalation is reset
- D. Case hierarchy is reset
Answer: C
NEW QUESTION # 124
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
- A. Multi-select picklist
- B. Global picklist
- C. Dependent picklist
- D. Custom picklist
Answer: B,D
NEW QUESTION # 125
Cloud Kicks has asked the administrator to test a new screen flow that create contacts.
What are two key components of testing the flow?
Choose 2 answers
- A. Set Up a flow interview to test the flow.
- B. Run the flow using it to create contacts.
- C. Test the flow in a sandbox.
- D. Use Debug to test the flow in Flow Builder.
Answer: B,D
Explanation:
Running the flow using it to create contacts and using debug to test the flow in Flow Builder are two key components of testing a new screen flow that creates contacts. Running the flow allows the administrator to see how the flow behaves in real time and check for any errors or unexpected results. Debugging the flow allows the administrator to simulate how the flow runs with different inputs and outputs and check for any logic or syntax errors. Setting up a flow interview or testing the flow in a sandbox are not necessary for testing a screen flow that creates contacts. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_test.htm&type=5
NEW QUESTION # 126
The Administrator at Universal Container wants to add branding to salesforce.
Which two considerations should the administrator keep in mind?
Choose 2 Answers
- A. Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
- B. Only one theme can be active at a time, and a theme applies to the entire org.
- C. Themes apply to salesforce classic and to the salesforce mobile app.
- D. Chatter external users see the built-in Lightning theme only.
Answer: B,D
Explanation:
Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightning theme only and cannot see custom themes. Reference: https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5
NEW QUESTION # 127
You can use cloud scheduler to send meeting invites to contacts or leads or person accounts you don't have visibility to.
- A. True
- B. False
Answer: B
Explanation:
You must have at least read access to the contacts, leads and person accounts that you request a meeting with.
NEW QUESTION # 128
Assets are related to which of the following sets of objects?
- A. Products, Cases, Accounts, and Contacts
- B. Opportunities, Products, Cases, Accounts, and Contacts
- C. Cases, Contracts, Accounts, and Contacts
- D. Opportunity Line Items, Cases, Accounts, and Contacts
- E. Opportunities, Cases, and Accounts
Answer: A
NEW QUESTION # 129
When a field is deleted it sits in the recycling bin for 30 days
- A. True
- B. False
Answer: B
NEW QUESTION # 130
Can you perform field updates on an object related to a rule.
- A. Yes
- B. No
Answer: A
Explanation:
Except for case comment and Email message records you can create a field update action that updates a field on the related case record. For e.g. You can create a rule to change the status of a case from " Awaiting Customer Response " to "In Progress" when a customer adds a case comment.
NEW QUESTION # 131
Page layouts are assigned to _____________.
- A. Roles
- B. Roles & subordinates
- C. Profiles
- D. Users
Answer: C
NEW QUESTION # 132
You can use standard reports when creating
- A. True
- B. False
Answer: B
NEW QUESTION # 133
What database actions can the DataLoader perform?
Answer:
Explanation:
Insert, Extract,
Update, upsert and
Delete
NEW QUESTION # 134
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?
- A. Include the warranty Expiration Date field on the mobile page layout.
- B. Create a formula field to display l year from the warranty purchased.
- C. Use a formula as the default value of the warranty Expiration Date field.
- D. Add a validation rule to ensure the Expiration Date field is populated.
Answer: C
Explanation:
To capture the expiration date of warranty based on installation date and warranty length (1 year by default), the administrator should use a formula as the default value of Warranty Expiration Date field on Installation object. The formula can calculate one year from installation date using DATE function or DATEVALUE function. For example, DATE(YEAR(Installation_Date__c) + 1 , MONTH(Installation_Date__c) , DAY(Installation_Date__c)) will return one year from installation date. Creating a formula field, adding a validation rule, or including Warranty Expiration Date field on mobile page layout will not capture expiration date based on installation date and warranty length. Reference: https://help.salesforce.com/s/articleView?id=sf.formula_using_date_datetime.htm&type=5
NEW QUESTION # 135
Workflow Rules Consist of the following components:
- A. Workflow Email Alerts
- B. Workflow Actions
- C. Workflow Outbound Message
- D. Workflow Field Updates
- E. Workflow Task
Answer: A,C,D,E
NEW QUESTION # 136
Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Update the active Leas Assignment Rules.
- B. Set up Web-to-Lead form the interns use.
- C. Create a separate Lead Lightning App.
- D. Define a record type and assign it to the interns.
Answer: D
NEW QUESTION # 137
Can the User Records be permanently deleted from the Salesforce.com?
- A. User Records can be archived so that they are available on request
- B. Depends on Profile Settings of the Administrator
- C. Yes
- D. No
Answer: D
NEW QUESTION # 138
You can create email alerts for workflow rules on activities.
- A. True
- B. False
Answer: A
Explanation:
You can't create email alerts for workflow rules on activities.
NEW QUESTION # 139
An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers
- A. Users need to enter a verification code from email or SMS, whichever has higher priority.
- B. Users need to connect an authenticator app to their Salesforce account.
- C. Users need to get a security token from a trusted network using Reset My Security Token.
- D. Users need to download and install an authenticator app on their mobile device.
Answer: B,D
NEW QUESTION # 140
Reports show only the information you can access where as Dashboards show information which you even cannot access.
- A. True
- B. False
Answer: A
NEW QUESTION # 141
All of the following are types of AppExchange Applications EXCEPT:
- A. Client
- B. Native
- C. Provisional
- D. Composite
Answer: C
NEW QUESTION # 142
What is the purpose API Token field on the User object?
- A. Displays the users API token
- B. Indicates whether an API token has ever been reset.
- C. Enables users to receive an API token
Answer: B
NEW QUESTION # 143
When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?
- A. Schedule Date Only
- B. Commit Date
- C. Opportunity Close Date Only
- D. Product Date Only
- E. Opportunity Close Date, Product Date, Schedule Date
Answer: C
NEW QUESTION # 144
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