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Dumps Practice Exam Questions Study Guide for the CIS-SAM Exam
ServiceNow CIS-SAM certification exam is a valuable credential for professionals who work with software licenses and compliance. It validates your knowledge of SAM processes, software license management, and the ServiceNow SAM application. Obtaining the certification demonstrates your expertise in SAM and opens up new career opportunities in related fields.
NEW QUESTION # 35
Software usage data can be imported utilizing:
- A. Transform Map
- B. Manually
- C. Other Third Party Sources
- D. System Center Configuration Manager (SCCM)
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/task/t_ViewSoftwareUsage.html
NEW QUESTION # 36
Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?
- A. Manually set Allocations available on the entitlement to Zero (0)
- B. Revoke all current allocations
- C. Run the Software Model Lifecycle Report
- D. Recover the identified software entitlements
- E. Expire identified active software entitlements
Answer: B
NEW QUESTION # 37
By default, which ServiceNow role can view reconciliation results?
- A. sam_reconcile_user
- B. sam_user
- C. sam_cmdb_user
- D. sam_viewer
Answer: B
Explanation:
When reconciliation runs, a list of reconciliation results is created that shows the compliance status of software products concerning discovery and entitlements. Users with the sam_user role can view reconciliation results.
Reference:
https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software-asset-management2/concept/c_SAMReconciliation.html#d19217e223
NEW QUESTION # 38
Software Model Lifecycles can only be created for an external, publisher defined date.
- A. True
- B. False
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/application- portfolio-management/concept/lifecycle-data-timeline.html
NEW QUESTION # 39
When receiving an order, which data point is mandatory?
- A. Asset Tag
- B. Serial Number
- C. Assigned To
- D. Cost
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/procurement/ task/t_ReceiveAnAsset.html
NEW QUESTION # 40
What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?
- A. Ensure the entitlement data is listed on the first tab of the template file
- B. Ensure you have filled out every field in the template file
- C. Ensure you have downloaded and used the latest version of the template file
- D. Ensure you have the sam_user role assigned to you
Answer: A
NEW QUESTION # 41
When receiving software related to a purchase order in ServiceNow, which data point is mandatory?
- A. License key
- B. Asset Tag
- C. Assigned To
- D. Serial Number
- E. Cost
Answer: D
NEW QUESTION # 42
Which of the following are available publisher packs? (Choose three.)
- A. NetSuite
- B. Oracle
- C. Citrix
- D. IBM
Answer: B,C,D
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-software-asset-management/page/product/software- asset-management2/concept/sam-publisher-packs.html#d24351e266
NEW QUESTION # 43
If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?
- A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
- B. Run the "Migrate software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
- C. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table
- D. Run the "Discover software installations" script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
Answer: B
NEW QUESTION # 44
Software usage data can be imported utilizing:
- A. Transform Map
- B. Manually
- C. Other Third Party Sources
- D. System Center Configuration Manager (SCCM)
Answer: D
NEW QUESTION # 45
Which of the following are NOT tabs available on the License Workbench? (Choose three.)
- A. Publisher Compliance
- B. Publisher License Metrics
- C. Publisher Software Models
- D. All Publishers
- E. Publishers Out of Compliance
- F. Pinned Publishers
Answer: A,B,C
NEW QUESTION # 46
Match the best practice method for the amount of data:
Answer:
Explanation:
NEW QUESTION # 47
Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?
- A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.
- B. Determine if the business rule "Create a Software Normalization Download" has been triggered yet or not.
- C. Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.
- D. Query the scheduled job reports to determine if the "Software Content Library Download" (samp_cds_download) job has completed yet.
Answer: B
NEW QUESTION # 48
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
- A. Close
- B. Transition
- C. Create
- D. All of the above
- E. Initiate
- F. Prepare
Answer: F
Explanation:
Reference:
https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds- sim.pdf
NEW QUESTION # 49
Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.
- A. False
- B. True
Answer: A
NEW QUESTION # 50
What does a usage record track?
- A. The high watermark of software usage
- B. The sum of usage for a selected data
- C. The sum of usage since installation date
- D. The sum of usage on a monthly basis
- E. The sum of usage on a weekly basis
Answer: B
NEW QUESTION # 51
What is the definition of Partially Normalized?
- A. A discovery model was normalized based on publisher and product fields only.
- B. A discovery model normalized based on publisher field alone.
- C. The software discovery model has not yet completed its run through the normalization process.
- D. A discovery model was normalized based on publisher, product, version fields.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-software-asset-management/page/product/software- asset-management2/concept/c_SAMDiscovery.html
NEW QUESTION # 52
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