Updated May 14, 2024 Certification Exam CSCP Dumps - Practice Test Questions
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NEW QUESTION # 276
Which of the following situations is an example of postponement?
- A. Production begins after a customer order is received.
- B. Partially assembled goods are assembled at a later stage.
- C. Shipments are broken down into small groups for reshipment.
- D. Shipments are consolidated immediately for reshipment.
Answer: B
NEW QUESTION # 277
The question below is based on the following flowchart:
Which of the following phrases most accurately describes the complete flow of demand information?
- A. From supplier to customer
- B. From customer to supplier
- C. From supplier to manufacturer
- D. From customer to manufacturer
Answer: B
NEW QUESTION # 278
Using an independent service provider for logistics would be most appropriate in which of the following situations?
- A. A financial services company that wants to expand its services
- B. A business that owns plants and warehouses globally
- C. A cable television company that wants to add services
- D. A shoe company that wants to penetrate a foreign market
Answer: D
NEW QUESTION # 279
CRM loyalty programs are designed with all of the following considerations in mind
EXCEPT:
- A. service requirements of offering
- B. cost and benefit structure of program elements
- C. desired customer behavior
- D. positioning -- implications of loyalty programs
Answer: A
NEW QUESTION # 280
Which of the following intrinsic product qualities concern the "density" of the product?
I. weight-to-volume ratio
II. value-to-weight ratio
III.
solid vs. liquid vs. gas state
- A. I and II
- B. II and III
- C. I, II and III
- D. I and III
- E. II
Answer: A
NEW QUESTION # 281
Direct shipment distribution typically offers which of the following advantages?
- A. Risk pooling is facilitated.
- B. Lead times are reduced.
- C. Service levels are increased.
- D. Demand variability is reduced.
Answer: B
Explanation:
Section: Supply Chain Strategy, Design, and Compliance
Explanation
NEW QUESTION # 282
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
- A. quality function deployment.
- B. a quick response program.
- C. early supplier involvement.
- D. total quality management.
Answer: A
NEW QUESTION # 283
When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:
- A. distributed.
- B. returned.
- C. stored.
- D. assembled.
Answer: A
Explanation:
Section: Supply Chain Strategy, Design, and Compliance
Explanation
NEW QUESTION # 284
Which of the following statements describes a continuous replenishment strategy in a retail environment?
- A. Vendors use sales data and prepare shipments to maintain the desired level of inventory.
- B. Vendors take full control of inventory policy.
- C. Retailers prepare individual orders and share sales data with vendors to improve customer service.
- D. Retailers make replenishment decisions.
Answer: A
Explanation:
Section: Implementation and Operations
NEW QUESTION # 285
Which of the following pairs of supply chain management processes provide the linkagesrequired to facilitate the integration of the supply chain?
- A. Demand Management and Manufacturing Flow Management
- B. Demand Management and Order Fulfillment
- C. Customer Relationship Management and Supplier Relationship Management
- D. Customer Relationship Management and Customer Service Management
- E. Supplier Relationship Management and Customer Service Management
Answer: C
NEW QUESTION # 286
All of the following are one of the Four Pillars of Supply Chain Excellence EXCEPT:
- A. inventory management
- B. human resources
- C. organizational design
- D. information technology
- E. organizational measurement
Answer: A
NEW QUESTION # 287
A manufacturer has direct relationships with its tier 1 suppliers. Which of the following supplier capabilities is a benefit to the manufacturer establishing a direct relationship with lower-tier suppliers?
- A. Provides Just in Time deliveries
- B. Provides components with short lead times
- C. Provides smaller lot sizes
- D. Provides information about impending shifts in the economy
Answer: D
NEW QUESTION # 288
A company's decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?
- A. Lifetime customer value (LCV)
- B. Return on investment (ROI)
- C. Internal rate of return (IRR)
- D. Net present value (NPV)
Answer: A
Explanation:
Section: Fundamentals of Supply Chain Management
NEW QUESTION # 289
Which of the following is the most important result when a company implements customer relationship management?
- A. Retention of key customers is increased.
- B. Profits are maximized.
- C. Product options are increased.
- D. Transaction costs are decreased.
Answer: A
NEW QUESTION # 290
The probability of customer dissatisfaction is highest when which of the following conditions exists?
- A. Customer expectations are clearly defined.
- B. There is a gap between what was indicated and what was accomplished.
- C. Supplier execution is too low.
- D. There is a gap between expected performance and perceived performance.
Answer: D
NEW QUESTION # 291
A company's market is characterized be frequently changing product demand and pressure for short lead times. The company also faces intense competition. To enhance its competitiveness, the company should stress which of the following strategies?
- A. Increase the labor force
- B. Increase work-in-process (WIP) inventory
- C. Match competitors' prices
- D. Reduce cycle times
Answer: D
NEW QUESTION # 292
Customer service management is comprised of four steps which include all of the followingEXCEPT:
- A. developing customer service management strategy
- B. developing metrics
- C. developing response procedures
- D. developing infrastructure for implementing response procedures
- E. developing core competencies
Answer: E
NEW QUESTION # 293
In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
- A. Inventory levels
- B. Contractual obligations
- C. Customer profitability
- D. Scheduled marketing activities
Answer: D
NEW QUESTION # 294
Which of the following best corresponds to PLM?
- A. product evolution from raw material to disposal
- B. control and management of product data
- C. productive life-cycle maintenance
- D. productive lean measurement
Answer: B
NEW QUESTION # 295
What is the inventory needed to support normal operations called?
- A. safety stock
- B. buffer stock
- C. pipeline stock
- D. maintenance, repair, and operating supplies
- E. cycle stock
Answer: E
NEW QUESTION # 296
A company is considering relocating production to a lower-wage country. Volatility in which of the following areas most likely would impact profitability without modifying product landed costs?
- A. Currency exchange rates
- B. Labor costs
- C. Product quality
- D. Commodity prices
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 297
Creating a customer-focused business includes all of the following steps EXCEPT:
- A. implement CRM program
- B. redefine company mission
- C. identify customer needs
- D. align business to customer focus
- E. create customer map
Answer: B
NEW QUESTION # 298
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