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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When do HP Care Pack Services need to be registered?

A) within 30 days after the expiration of the warranty
B) within 10 days after the purchase of the hardware
C) within 90 days after the purchase of the hardware
D) within 10 days after the purchase of the care pack

2. What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs?

A) 14%
B) 44%
C) 34%
D) 24%

3. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP Services ensure that your equipment stays up and running.
D) HP standard warranty offers limited support for a short time period.

4. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.)

A) HP Configuration Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Standard Contractual Services
E) HP Priority Services

5. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) Asset Tagging
C) Offsite Repairs
D) PC Tracking and Recovery

Solutions: