- Exam Code: SDM_2002001030
- Exam Name: SDM Certification - PS NSOP
- Certification Provider: Nokia
- Corresponding Certification:Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance and Service Monitoring | - Performance monitoring
|
| Topic 2: Customer Service and Communication | - Service delivery
|
| Topic 3: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Operational Procedures and Best Practices | - Operational standards
|
Nokia SDM Certification - PS NSOP Sample Questions:
What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?
- A. Transformation plan based on the Operations Model.
- B. Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.
- C. Employ a model based on the best practice from experience gained in other projects.
- D. Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.
What is the MOST effective way to convince the customer to agree to changes in contractual scope?
- A. Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
- B. Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
- C. Request that NSN does an industry benchmark.
- D. Request that customer does an industry benchmark.
What is the right timing to review the costs in a subcontractor contract?
- A. When there is a change in the scope.
- B. When the contractor shows a bad performance.
- C. Only when the Customer pushes NSN to reduce costs.
- D. Periodically or when Customer asks for price revisions.
Which of the following options contains the basic steps of the Contract Change Management process?
- A. 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
- B. 1. Analyze Change Request 2. Reject/Approve Change Request.
- C. 1. Open Change Request 2. Reject/Approve Change Request.
- D. 1. Analyze change 2. Implement change 3. Close change.
You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?
- A. GNOC provide the NOC and Technical Support with small team of experts based in country.
- B. Employ contractors in local NOC and Field to fill the competence gap.
- C. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
- D. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
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