Exam Name: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Performance and Service Monitoring | - Performance monitoring
|
| Operational Procedures and Best Practices | - Operational standards
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
| Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?
- A. Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
- B. Clearly defined SOR with customer written into the contract.
- C. Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
- D. Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
Why is a Resource Plan required during the 'Create Customer Solution' Phase?
- A. To reserve subcontractor resources.
- B. In order to make a services cost calculation.
- C. To initiate recruitment of Operations team.
- D. To reserve resources from Resource Manager.
NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?
- A. Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
- B. Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
- C. Have the GDC directly manage the Field Operations using the Work Force Management Tools.
- D. Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
Which statements BEST describes how NwOps Solutions are put together?
- A. It is mandatory that NwOps solutions must include shared delivery.
- B. NwOps solutions cannot deviate from the Operations Model.
- C. NwOps solutions must be part of a larger deal.
- D. NwOps solutions must cater for the end-end business model of an individual Operator.
What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?
- A. SAP P20.
- B. MxPDM.
- C. Cost Baseline.
- D. NELLE.
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