• Exam Code: SDM_2002001050
  • Exam Name: SDM Certification - NI
  • Certification Provider: Nokia
  • Corresponding Certification:Nokia Certification
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Nokia SDM_2002001050 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Delivery Management (SDM)- Service Delivery Lifecycle
  • 1. Operational service delivery
    • 2. Design and transition of services
      - Customer and Stakeholder Management
      • 1. Stakeholder communication
        • 2. Customer acceptance milestones
          Topic 2: Risk and Change Management- Change Control Process
          • 1. Approval workflows
            • 2. Baseline change management
              - Risk Identification and Mitigation
              • 1. Contingency and impact analysis
                • 2. Project risk assessment
                  Topic 3: Project Management & Delivery- Project Planning and Execution
                  • 1. Project Management Plan
                    • 2. Project Scope and Delivery Governance
                      - Procurement and Supply Chain Management
                      • 1. Contract and procurement lifecycle
                        • 2. Third-party sourcing and selection

                          Nokia SDM Certification - NI Sample Questions:

                          What is the main purpose of the Site Selection Process?

                          • A. Selection of the 'Preferred Site' from the site candidates considering radio planning aspects, permitting time and the personal relationship between the PM and the landlord/house owner.
                          • B. Ranking of the site candidates in terms of the project specific optimum regarding ease of lease, closing within specified terms, permitting time, construction works cost and radio planning aspects.
                          • C. Identification of site candidates suitable from radio planning point of view and where a lease can be closed, permits can be obtained and construction works requirements are met.
                          • D. Ranking of the owners of the identified site candidates in terms of their reputation, their financial resources and willingness to pay a monthly handling fee to the PM from his earnings from the lease.
                          Answer: B

                          What is NOT a risk response strategy?

                          • A. Ignore.
                          • B. Enhance.
                          • C. Share.
                          • D. Mitigate.
                          Answer: A

                          What are necessary inputs for the creation of a rollout plan?

                          • A. Activity sequence, duration, resource requirements and schedule constraints.
                          • B. Site process, activity sequencing and duration.
                          • C. Main milestones and activity duration.
                          • D. List of deliverables, dependencies and estimated completion time.
                          Answer: A

                          What is never included in the cost estimate during the bid phase?

                          • A. Cost for project management.
                          • B. Risk mitigation costs.
                          • C. 3rd party software support fees.
                          • D. Standard production costs.
                          Answer: B

                          When should non-quality costs be analysed?

                          • A. At project's end as part of the preparation for lessons learned and post calculation.
                          • B. Never, non-quality costs are product related and analyzed on global level.
                          • C. Regularly, in order to identify root causes and take corrective actions.
                          • D. At the beginning of the project as part of risk planning.
                          Answer: C

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