Exam Name: SDM Certification - NI
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Delivery Management (SDM) | - Customer and Stakeholder Management
|
| Project Management & Delivery | - Procurement and Supply Chain Management
|
| Risk and Change Management | - Change Control Process
|
Nokia SDM Certification - NI Sample Questions:
What is the purpose of the Change Management module of IPM?
- A. Tracking additional Resources
- B. Documentation tracking
- C. Track and follow up of deviations from baselines
- D. Tracking additional PO's for suppliers due to Quality issues.
A roll-out project has known a very difficult start with lots of delay. The customer now wants a meeting to discuss the project status and some key issues. What kind of report and KPI's could be used to demonstrate to the customer that the project is now under control and improving?
- A. Report showing Order intake figures, Cash flow and PARD KPI from beginning of the project till today.
- B. Report showing RA + TILT KPI from beginning of the project till today.
- C. Report showing the amount of ordered equipment and their delivery lead-times.
- D. Report showing the PARD and TILT KPI from beginning of the project till today.
The negotiation has finally come to an end and NSN successfully signed the contract with customer.Now the CT is pushing the PM to start immediately with the deliveries in order to respect upcoming deadlines.How does the PM proceed ?
- A. The PM request a Project Target Agreements meeting for the handover of all contractual agreements, the "As Sold Cost Estimation" and the risk analysis.
- B. The PM immediately starts the project setup with the planning and documentation of all project processes (e.g. integration mgmt, scope mgmt, time mgmt, cost mgmt, quality mgmt, risk mgmt, communication mgmt, etc...).
- C. The PM immediately starts with setting up the project, analyzing the received contracts and documenting the contractual deliverables.
- D. With high priority the PM delivers the services related to the upcoming deadlines and meanwhile he will set-up the project and start planning of all project processes (e.g. integration mgmt, scope mgmt, time mgmt, cost mgmt, quality mgmt, risk mgmt, communication mgmt, etc.).
In which case is it required to update/change the Cost Baseline?
- A. In case of roll-out delays affecting the original cost plan.
- B. In case of a change in subcontractor prices.
- C. In case a risk is materialized.
- D. In case of scope changes supported by a legal binding document.
The swiftest and most effective communications take place among people with...
- A. ...the ability to reduce perception barriers.
- B. ...common points of view.
- C. ...advanced degrees.
- D. ...good encoding skills.
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