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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What characterizes good forecasting?

A) The resource estimate is no more than 10% above the actual requirements, to ensure availability.
B) It is done independently by the Controller who then gets the financial parameters exactly right.
C) All resources are forecast as one monthly total, to keep the process simple and efficient.
D) The estimate for the profit does not fluctuate, unless the business changes.

2. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
B) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
C) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
D) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.

3. Who provides engineering resources to Care?

A) Care Program Manager.
B) Stream Managers.
C) Care Head.
D) Project Manager.

4. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) The half-year total remains stable.
B) The totals coming from NELLE and SAP / accounting system match.
C) Forecasted and actual cost and sales are on the same GICs.
D) It compares the GIC structure with the Service Order structure.

5. Is there a need for Risk Analysis in Care?

A) Always, at every stage of Care planning and execution.
B) No, Risk Analysis is a mandatory process in NI Project Management only.
C) Only when needed as there is no official process.
D) Only when establishing Care for the newly negotiated contract.

Solutions: