Advanced-Administrator Exam Questions - Real & Updated Questions PDF
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NEW QUESTION 123
Which of the following is NOT true about article types in Salesforce Knowledge?
- A. Article Types should enable 'actionable' content.
- B. Article Types may include attachments.
- C. Article Types are typically short HTML documents.
- D. An organization must have 2 article types to enable Knowledge.
Answer: D
NEW QUESTION 124
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?
- A. Manage Entitlements
- B. Customize Application
- C. Customize Entitlements
- D. Manage Milestones
Answer: A,B
NEW QUESTION 125
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?
- A. Use workflow to email the administrator if the process fails
- B. Ensure the user record has an assigned active manager
- C. Ensure the approval step has an associated action
- D. Review the system log to determine the root cause
Answer: B
NEW QUESTION 126
Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose
2 answers
- A. Product quantity
- B. Expected revenue
- C. Opportunity amount
- D. Quota amount
Answer: C
NEW QUESTION 127
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?
- A. Report based on custom report type using cases and business hours
- B. Standard case lifecycle report where unit equals business hours
- C. Custom summary report where unit equals business hours
- D. Report based on a reporting snapshot that runs daily at 5:00 p.m.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 128
In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)
- A. Check the Active checkbox.
- B. Enter a Product Description.
- C. Enter a Product Code.
- D. Select a Product Family
Answer: A
NEW QUESTION 129
What is the correct order of steps to follow when working with inbound change sets?
- A. Validate, Deploy, Monitor
- B. Monitor, Deploy, Validate
- C. Deploy, Monitor, Validate
- D. Deploy, Validate, Monitor
Answer: A
NEW QUESTION 130
A sales manager wants to edit the opportunities owned by the sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution?
- A. Create a permission set and associate Edit opportunity to the user record
- B. Enable team selling on the Opportunity object to grant Read/Write access
- C. Change the opportunity's organization-wide default setting to Public Read/Write
- D. Redefine the role hierarchy by enabling "grant access using hierarchies"
Answer: A
NEW QUESTION 131
What can an administrator do to enable customers to submit service request? Choose 2.
- A. Enable chatter answers
- B. Enter live chat agent on the company website
- C. Enable the service cloud console on the company website
- D. Enable case feed on the company website
Answer: A,B
NEW QUESTION 132
Capability of Territory management.
- A. In grants access to records regardless of ownership
- B. It grants access to record based on Ownership
- C. It grants access to record based on role hierarchy
- D. It grants access to records based on profile
Answer: A
NEW QUESTION 133
Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?
- A. Use approval process that routes newly created opportunities to management for data quality review.
- B. Write a validation rule that updates the opportunity name with the account name using a cross-object formula.
- C. Use an Apex Trigger on the Account object that adds the account name to the opportunity name.
- D. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name.
Answer: D
NEW QUESTION 134
If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?
Choose 2 answers.
- A. Enable SMS/IM approval
- B. Enable chatter feed approval
- C. Enable Mobile Lite for Approval Processes
- D. Enable email approval
Answer: B,D
Explanation:
Explanation
https://help.salesforce.com/HTViewHelpDoc?id=wf_approval_settings.htm&language=en_UShttps://help.salesf
NEW QUESTION 135
Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, America, Africa and Asia. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?
- A. Add custom category to the profiles assigned to the sales users
- B. Add custom category groups to the roles assigned to the sales users
- C. Add or remove sales users from a public group with access to the category groups
- D. Modify object settings for the category groups on the sales user's profile
Answer: C
NEW QUESTION 136
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
- A. Enable team selling on the Opportunity object to grant Read/Write access
- B. Create a permission set for Opportunity Edit and associate it to the user record
- C. Change the opportunity's organization-wide default settings to Public Read/Write
- D. Redefine the role hierarchy by enabling "grant access using hierarchies"
Answer: B
NEW QUESTION 137
How do you create an Exception Report?
- A. Create a custom report type with a "without" filter
- B. Create a cross filter on the report builder
- C. Create a cross filter on the custom report type
- D. Use an Exception report type
Answer: B
NEW QUESTION 138
Which of the following is a typical user of Salesforce Knowledge?
- A. All of the above
- B. Sales Rep
- C. Support Agent
- D. End Customer
- E. Internal Training Team
Answer: A
NEW QUESTION 139
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account.
Which two solutions can meet the requirement? (Choose two.)
- A. Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
- B. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
- C. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
- D. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
Answer: C,D
NEW QUESTION 140
Which of the following are some of the capabilities of a Live Agent?
- A. Skills
- B. All of the above
- C. Pre-Chat Forms and Post-Chat Pages
- D. Live Agent Chat Queues
- E. Knowledge chatlet and the Articles tool
Answer: B
NEW QUESTION 141
You can track only Assets sold by your company.
- A. False
- B. True
Answer: A
NEW QUESTION 142
What are two capabilities of Enterprise Territory Management? (Choose two.)
- A. Prioritize territories to indicate highest priority or lowest priority.
- B. The ability to use filter-based opportunity criteria to expand assignment rules.
- C. Territory hierarchy replaces the role hierarchy for sharing.
- D. The ability to use 20 territories assignment rules per model.
Answer: A,B
Explanation:
Filter-Based Opportunity Territory can indicate that a territory type is the highest priority or the lowest.
Reference: https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/ salesforce_implementing_territory_mgmt2_guide.pdf
NEW QUESTION 143
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