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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display differentactions based on context
B) Guide users through complex processes
C) Allow customers to enter bill payment information
D) Display a 360° view of the customer

2. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card filter and multiple FlexCards
B) Using card filter and a single FlexCard with multiple flyouts
C) Using card session variables and a single FlexCard with multiple flyouts
D) Using card session variables and multiple FlexCards

3. Which OmniScript element can be used to retrieve data from more than one source?

A) DataRaptor Extract Action
B) Integration Procedure Action
C) Calculation Action
D) Matrix Action

4. which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A) To apply the correct factor when determining a cost
B) To retrieve text data and convert it to an integer
C) To return output that is calculated differently based on the date
D) To determine the list of products to display to a customer

5. A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

A) Integration Procedures
B) FlexCards
C) OmniScripts
D) DataRaptors

Solutions: